simpleHelpdeskTicket Data Type

Created by jeremiah on 6/23/17.

Namespace
(Default)
Schema
ns0.xsd
Properties
name data type type namespace min/max occurs description
assignedTo simpleUser element 0/1  
author simpleUser element 0/1  
category category element 0/1  
client smallClient element 0/1  
closeDate dateTime element 0/1  
details string element 0/1  
id long element 0/1  
onHold boolean element 1/1  
onHoldReason string element 0/1  
openDate dateTime element 0/1  
status ticketStatus element 0/1  
subCategory subCategory element 0/1  
team supportTeam element 0/1  

Example

<simpleHelpdeskTicket>
  <id>...</id>
  <openDate>...</openDate>
  <closeDate>...</closeDate>
  <subCategory>
    <name>...</name>
    <category>
      <name>...</name>
    </category>
    <assignedGroup>
      <name>...</name>
      <permissions/>
      <description>...</description>
      <role/>
      <type>...</type>
    </assignedGroup>
    <jiraProjectKey>...</jiraProjectKey>
    <errorAlias>...</errorAlias>
    <autoAssignee>
      <answer>...</answer>
      <emailed>...</emailed>
      <newUser>...</newUser>
      <temporaryPassword>...</temporaryPassword>
      <question>...</question>
      <obeUserName>...</obeUserName>
      <obePassword>...</obePassword>
      <obeSyncId>...</obeSyncId>
      <created>...</created>
      <emailedWhen>...</emailedWhen>
      <travelgpaLogin>...</travelgpaLogin>
      <groups/>
      <active>...</active>
      <prefix>...</prefix>
      <firstName>...</firstName>
      <lastName>...</lastName>
      <middleName>...</middleName>
      <suffix>...</suffix>
      <email>...</email>
      <tripitAuthorized>...</tripitAuthorized>
      <supportTitle>...</supportTitle>
      <automatedNotifications>...</automatedNotifications>
      <enableHotelAttachment>...</enableHotelAttachment>
      <atHomeNotificationMethod/>
      <inTravelNotificationMethod/>
      <cellPhoneNumber>...</cellPhoneNumber>
      <defaultClient/>
      <defaultPlannerGroup/>
      <showWelcomeDialog>...</showWelcomeDialog>
      <siteTour>...</siteTour>
      <unusedTicketEmail>...</unusedTicketEmail>
      <surveyEmail>...</surveyEmail>
      <wt0EmailEnabled>...</wt0EmailEnabled>
      <wt0EmailDaily>...</wt0EmailDaily>
      <wt0EmailDay>...</wt0EmailDay>
      <wt0EmailHour>...</wt0EmailHour>
      <marketingSubscribed>...</marketingSubscribed>
      <responsive>...</responsive>
      <businessPhoneNumber>...</businessPhoneNumber>
      <homePhoneNumber>...</homePhoneNumber>
    </autoAssignee>
    <id>...</id>
    <version>...</version>
  </subCategory>
  <category>
    <name>...</name>
    <id>...</id>
    <version>...</version>
  </category>
  <status>
    <name>...</name>
    <id>...</id>
    <version>...</version>
  </status>
  <onHold>...</onHold>
  <onHoldReason>...</onHoldReason>
  <details>...</details>
  <assignedTo>
    <clientId>...</clientId>
    <clientName>...</clientName>
    <id>...</id>
    <firstName>...</firstName>
    <lastName>...</lastName>
    <middleName>...</middleName>
    <email>...</email>
    <phone>...</phone>
    <hours>...</hours>
    <schedules>
      <startDay>...</startDay>
      <endDay>...</endDay>
      <startHour>...</startHour>
      <startMinute>...</startMinute>
      <endHour>...</endHour>
      <endMinute>...</endMinute>
    </schedules>
    <roleName>...</roleName>
    <lastLogin>...</lastLogin>
    <lastEmailed>...</lastEmailed>
    <created>...</created>
    <obeName>...</obeName>
    <canProxy>...</canProxy>
    <approver>
      <id>...</id>
      <manager/>
      <client/>
      <role/>
      <email>...</email>
      <directLine>...</directLine>
      <hidden>...</hidden>
      <order>...</order>
      <travelAlertManager>...</travelAlertManager>
      <enrollmentApprover>...</enrollmentApprover>
      <cardExpireNotify>...</cardExpireNotify>
      <domoUser>...</domoUser>
    </approver>
  </assignedTo>
  <author>
    <clientId>...</clientId>
    <clientName>...</clientName>
    <id>...</id>
    <firstName>...</firstName>
    <lastName>...</lastName>
    <middleName>...</middleName>
    <email>...</email>
    <phone>...</phone>
    <hours>...</hours>
    <schedules>
      <startDay>...</startDay>
      <endDay>...</endDay>
      <startHour>...</startHour>
      <startMinute>...</startMinute>
      <endHour>...</endHour>
      <endMinute>...</endMinute>
    </schedules>
    <roleName>...</roleName>
    <lastLogin>...</lastLogin>
    <lastEmailed>...</lastEmailed>
    <created>...</created>
    <obeName>...</obeName>
    <canProxy>...</canProxy>
    <approver>
      <id>...</id>
      <manager/>
      <client/>
      <role/>
      <email>...</email>
      <directLine>...</directLine>
      <hidden>...</hidden>
      <order>...</order>
      <travelAlertManager>...</travelAlertManager>
      <enrollmentApprover>...</enrollmentApprover>
      <cardExpireNotify>...</cardExpireNotify>
      <domoUser>...</domoUser>
    </approver>
  </author>
  <team>
    <name>...</name>
    <manager>
      <answer>...</answer>
      <emailed>...</emailed>
      <newUser>...</newUser>
      <temporaryPassword>...</temporaryPassword>
      <question>...</question>
      <obeUserName>...</obeUserName>
      <obePassword>...</obePassword>
      <obeSyncId>...</obeSyncId>
      <created>...</created>
      <emailedWhen>...</emailedWhen>
      <travelgpaLogin>...</travelgpaLogin>
      <groups/>
      <active>...</active>
      <prefix>...</prefix>
      <firstName>...</firstName>
      <lastName>...</lastName>
      <middleName>...</middleName>
      <suffix>...</suffix>
      <email>...</email>
      <tripitAuthorized>...</tripitAuthorized>
      <supportTitle>...</supportTitle>
      <automatedNotifications>...</automatedNotifications>
      <enableHotelAttachment>...</enableHotelAttachment>
      <atHomeNotificationMethod/>
      <inTravelNotificationMethod/>
      <cellPhoneNumber>...</cellPhoneNumber>
      <defaultClient/>
      <defaultPlannerGroup/>
      <showWelcomeDialog>...</showWelcomeDialog>
      <siteTour>...</siteTour>
      <unusedTicketEmail>...</unusedTicketEmail>
      <surveyEmail>...</surveyEmail>
      <wt0EmailEnabled>...</wt0EmailEnabled>
      <wt0EmailDaily>...</wt0EmailDaily>
      <wt0EmailDay>...</wt0EmailDay>
      <wt0EmailHour>...</wt0EmailHour>
      <marketingSubscribed>...</marketingSubscribed>
      <responsive>...</responsive>
      <businessPhoneNumber>...</businessPhoneNumber>
      <homePhoneNumber>...</homePhoneNumber>
    </manager>
    <id>...</id>
    <version>...</version>
  </team>
  <client>
    <id>...</id>
    <name>...</name>
    <accountNumber>...</accountNumber>
    <type>
      <name>...</name>
      <hide>...</hide>
      <level>...</level>
    </type>
    <logo>...</logo>
    <tmcLogo>...</tmcLogo>
  </client>
</simpleHelpdeskTicket>