midofficeAgentDetail Data Type

An object crafted specifically for getting agent details for a midoffice ticketing system. Created by nick on 7/2/15.

Namespace
(Default)
Schema
ns0.xsd
Properties
name data type type namespace min/max occurs description
agentSine string element 0/1 The agent sine of the agent.
anonymous boolean element 1/1 Whether or not this agent is an anonymous (override) agent. Anonymous agents are usually After Hours.
email string element 0/1 The email address of the agent.
id long element 0/1 The Airportal Agent ID of the agent. Not to be confused with their User ID.
ignore boolean element 1/1 Whether or not to ignore this agent when calculating service fees.
name string element 0/1 The full name of the agent.
online boolean element 1/1 Whether or not this agent is a machine.
onsite boolean element 1/1 Whether or not this agent is an onsite to the client.
queues list of midofficeAgentQueue element 0/unbounded A list of queues to use to interact with the agent.
support boolean element 1/1 Whether or not this agent is a support agent. Support agents can't receive commissions, so they should be ignored.

Example

<midofficeAgentDetail>
  <name>...</name>
  <email>...</email>
  <agentSine>...</agentSine>
  <online>...</online>
  <onsite>...</onsite>
  <queues>
    <pseudoCity>...</pseudoCity>
    <number>...</number>
    <category>...</category>
    <type>
      <name>...</name>
      <code>...</code>
    </type>
  </queues>
  <anonymous>...</anonymous>
  <support>...</support>
  <ignore>...</ignore>
  <id>...</id>
</midofficeAgentDetail>