TicketComment Data Type

An object that defines a help desk ticket comment.

Properties
name data type constraints description
text string required, max size: 20000, min size: 0 The comment text.
postDate number   The date that the comment was posted to the ticket.
author User   The author of this comment.
ticket TicketInfo required The ticket this comment is linked to.
jiraCommentId string   The JIRA comment id linked to this comment
Properties inherited from BaseHibernateEntity
id number   The unique internal ID of the object.
version number   For internal use only. This is the serialization recorder for optimistic locking of several objects between sessions.
Properties inherited from BaseEntity
violations array of SimpleViolation   A list of constraint violations, if any, that this object has.

Example

{
  "text" : "...",
  "postDate" : 12345,
  "author" : {
    "answer" : "...",
    "emailed" : true,
    "newUser" : true,
    "temporaryPassword" : "...",
    "question" : "...",
    "obeUserName" : "...",
    "obePassword" : "...",
    "obeSyncId" : "...",
    "created" : 12345,
    "emailedWhen" : 12345,
    "travelgpaLogin" : "...",
    "groups" : [ {
      "name" : "...",
      "permissions" : [ { }, { } ],
      "description" : "...",
      "role" : { },
      "type" : "...",
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    }, {
      "name" : "...",
      "permissions" : [ { }, { } ],
      "description" : "...",
      "role" : { },
      "type" : "...",
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    } ],
    "active" : true,
    "prefix" : "...",
    "firstName" : "...",
    "lastName" : "...",
    "middleName" : "...",
    "suffix" : "...",
    "email" : "...",
    "tripitAuthorized" : true,
    "supportTitle" : "...",
    "automatedNotifications" : true,
    "enableHotelAttachment" : true,
    "atHomeNotificationMethod" : {
      "name" : "...",
      "code" : "...",
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    },
    "inTravelNotificationMethod" : {
      "name" : "...",
      "code" : "...",
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    },
    "cellPhoneNumber" : "...",
    "defaultClient" : {
      "status" : { },
      "parentClient" : { },
      "accountNumber" : "...",
      "name" : "...",
      "type" : { },
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    },
    "defaultPlannerGroup" : {
      "status" : { },
      "parentClient" : { },
      "accountNumber" : "...",
      "name" : "...",
      "type" : { },
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    },
    "showWelcomeDialog" : true,
    "siteTour" : true,
    "unusedTicketEmail" : true,
    "surveyEmail" : true,
    "wt0EmailEnabled" : true,
    "wt0EmailDaily" : true,
    "wt0EmailDay" : 12345,
    "wt0EmailHour" : 12345,
    "marketingSubscribed" : true,
    "responsive" : true,
    "businessPhoneNumber" : "...",
    "homePhoneNumber" : "...",
    "id" : 12345,
    "version" : 12345,
    "violations" : [ {
      "propertyName" : "...",
      "failureMessage" : "...",
      "stackTrace" : "..."
    }, {
      "propertyName" : "...",
      "failureMessage" : "...",
      "stackTrace" : "..."
    } ]
  },
  "ticket" : {
    "priority" : 12345,
    "openDate" : 12345,
    "closeDate" : 12345,
    "details" : "...",
    "client" : {
      "status" : { },
      "parentClient" : { },
      "accountNumber" : "...",
      "name" : "...",
      "type" : { },
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    },
    "status" : {
      "name" : "...",
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    },
    "duplicate" : 12345,
    "assignedTo" : {
      "answer" : "...",
      "emailed" : true,
      "newUser" : true,
      "temporaryPassword" : "...",
      "question" : "...",
      "obeUserName" : "...",
      "obePassword" : "...",
      "obeSyncId" : "...",
      "created" : 12345,
      "emailedWhen" : 12345,
      "travelgpaLogin" : "...",
      "groups" : [ { }, { } ],
      "active" : true,
      "prefix" : "...",
      "firstName" : "...",
      "lastName" : "...",
      "middleName" : "...",
      "suffix" : "...",
      "email" : "...",
      "tripitAuthorized" : true,
      "supportTitle" : "...",
      "automatedNotifications" : true,
      "enableHotelAttachment" : true,
      "atHomeNotificationMethod" : { },
      "inTravelNotificationMethod" : { },
      "cellPhoneNumber" : "...",
      "defaultClient" : { },
      "defaultPlannerGroup" : { },
      "showWelcomeDialog" : true,
      "siteTour" : true,
      "unusedTicketEmail" : true,
      "surveyEmail" : true,
      "wt0EmailEnabled" : true,
      "wt0EmailDaily" : true,
      "wt0EmailDay" : 12345,
      "wt0EmailHour" : 12345,
      "marketingSubscribed" : true,
      "responsive" : true,
      "businessPhoneNumber" : "...",
      "homePhoneNumber" : "...",
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    },
    "author" : {
      "answer" : "...",
      "emailed" : true,
      "newUser" : true,
      "temporaryPassword" : "...",
      "question" : "...",
      "obeUserName" : "...",
      "obePassword" : "...",
      "obeSyncId" : "...",
      "created" : 12345,
      "emailedWhen" : 12345,
      "travelgpaLogin" : "...",
      "groups" : [ { }, { } ],
      "active" : true,
      "prefix" : "...",
      "firstName" : "...",
      "lastName" : "...",
      "middleName" : "...",
      "suffix" : "...",
      "email" : "...",
      "tripitAuthorized" : true,
      "supportTitle" : "...",
      "automatedNotifications" : true,
      "enableHotelAttachment" : true,
      "atHomeNotificationMethod" : { },
      "inTravelNotificationMethod" : { },
      "cellPhoneNumber" : "...",
      "defaultClient" : { },
      "defaultPlannerGroup" : { },
      "showWelcomeDialog" : true,
      "siteTour" : true,
      "unusedTicketEmail" : true,
      "surveyEmail" : true,
      "wt0EmailEnabled" : true,
      "wt0EmailDaily" : true,
      "wt0EmailDay" : 12345,
      "wt0EmailHour" : 12345,
      "marketingSubscribed" : true,
      "responsive" : true,
      "businessPhoneNumber" : "...",
      "homePhoneNumber" : "...",
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    },
    "urgent" : true,
    "subCategory" : {
      "name" : "...",
      "category" : { },
      "assignedGroup" : { },
      "jiraProjectKey" : "...",
      "errorAlias" : "...",
      "autoAssignee" : { },
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    },
    "type" : {
      "name" : "...",
      "jiraTypeId" : 12345,
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    },
    "onHold" : true,
    "onHoldReason" : "...",
    "history" : [ {
      "timestamp" : 12345,
      "user" : { },
      "field" : "...",
      "oldValue" : "...",
      "newValue" : "...",
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    }, {
      "timestamp" : 12345,
      "user" : { },
      "field" : "...",
      "oldValue" : "...",
      "newValue" : "...",
      "id" : 12345,
      "version" : 12345,
      "violations" : [ { }, { } ]
    } ],
    "jiraIssueKey" : "...",
    "id" : 12345,
    "version" : 12345,
    "violations" : [ {
      "propertyName" : "...",
      "failureMessage" : "...",
      "stackTrace" : "..."
    }, {
      "propertyName" : "...",
      "failureMessage" : "...",
      "stackTrace" : "..."
    } ]
  },
  "jiraCommentId" : "...",
  "id" : 12345,
  "version" : 12345,
  "violations" : [ {
    "propertyName" : "...",
    "failureMessage" : "...",
    "stackTrace" : "..."
  }, {
    "propertyName" : "...",
    "failureMessage" : "...",
    "stackTrace" : "..."
  } ]
}